Effective Date: [15 March 2025]
Welcome to Just Airports! These Terms & Conditions govern the use of our airport taxi services, website, and mobile applications. By booking a ride with us, you agree to comply with these terms.
1. Definitions
- “Company” refers to Just Airports.
- “Customer” refers to any person using our services.
- “Driver” refers to the licensed individual providing transport services.
- “Service” refers to airport taxi and transfer services provided by Just Airports.
2. Booking & Payment
- All bookings must be made through our website, app, or customer support team.
- Prices are fixed at the time of booking, with no hidden fees.
- Payment can be made via credit/debit cards, online payment methods, or cash to the driver.
- Any additional stops or route changes may incur extra charges.
3. Cancellation & Refund Policy
- Free cancellations are allowed up to 48 hours before pickup.
- Cancellations made after this period may be subject to a cancellation fee.
- Refunds (if applicable) will be processed within 3 business days.
4. Customer Responsibilities
- Customers must ensure they provide accurate details (pickup location, flight number, etc.).
- Any delay caused by the customer beyond the agreed waiting time may result in additional charges.
- Customers must behave respectfully towards drivers and comply with local transport laws.
5. Driver Responsibilities
- All drivers are licensed, insured, and trained to provide professional service.
- Drivers will track flights in case of delays and adjust pickup times accordingly.
- Drivers have the right to refuse service if a customer is intoxicated, abusive, or engaging in illegal activity.
6. Liability Disclaimer
- Just Airports is not responsible for delays due to unforeseen circumstances such as traffic, weather, or road closures.
- We are not liable for any loss of luggage or personal belongings left in the vehicle.
- In case of service disruption, our liability is limited to the refund of the amount paid for the booking.
7. Modifications & Amendments
- Any changes to bookings must be requested at least 24 hours in advance and are subject to availability.
- Just Airports reserves the right to modify these Terms & Conditions at any time. The latest version will be available on our website.
8. Privacy & Data Protection
- By using our services, you agree to our Privacy Policy regarding the collection and use of personal data.
- We do not share personal information with third parties except as required to provide our services.
9. Complaints & Dispute Resolution
- Any complaints should be submitted to our customer service team within 3 days of service completion.
- We aim to resolve disputes amicably; however, any legal disputes shall be governed by the laws of UK
10. Contact Information
For any inquiries or concerns, please contact us:
Just Airports
The Garage, Unit 2 Arnison Ave, High Wycombe HP13 6DD
+44 1494 623135
info@justairportstaxi.co.uk